Contact Us
Questions about products, orders or collaborations? We would love to hear from you.
Phone
Address
Ekta Vihar Lane No. 5, Sahastradhara Road, Dehradun 248001
Open Hours
Mon – Sat: 9:00am – 8:00pm
Sunday: 10:00am – 5:00pm
Send a Message
Frequently Asked Questions
How long does delivery take?
Orders are processed within 1–3 business days after payment is confirmed (not on Sundays or public holidays). Domestic orders usually arrive within 5–10 business days after dispatch, depending on your location.
Is shipping free?
Shipping is currently free on all orders. Any shipping charge would always be shown at checkout before you pay.
Which payment methods can I use?
You can pay online through Razorpay or choose Cash on Delivery at checkout.
How can I track my order?
Once your order ships, tracking details are shared by email, SMS or WhatsApp. You can also check its status on the Track Order page with your order ID and email address.
What is your return policy?
You can request a return within 7 days of receiving your order if the product is damaged, defective, incorrect or otherwise eligible. Items must be unused, unwashed and in their original condition with tags and packaging. Sale, discounted and customised items may not be returnable unless they arrive damaged or incorrect.
How long do refunds take?
Once your return is received and approved, the refund is sent to your original payment method within 5–10 business days, depending on your bank or payment provider.
Can I exchange an item for a different size?
Exchanges may be available for size issues or damaged products, depending on stock at the time. Please contact our support team before sending anything back so we can approve the exchange.
How do I contact Nyvaz?
Use the phone number, email address or message form on this page. Our team is available Monday to Saturday, 9:00am to 8:00pm, and Sunday, 10:00am to 5:00pm.